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Can I import duplicate calendar names? Yes, but you first must have a default project defined in Primavera P6.
If I was using v1.0.0.3 and want to upgrade to v1.0.0.5 (or later), what should I do? First, uninstall v1.0.0.3 using Add/Remove Programs under Windows Control menu. Next, delete the XENA database in SQL Server. In future versions of XENA, XENA will automatically update the database but automatic update is not available in v1.0.0.5. Download the latest XENA.Zip file available on the XENA webpage. Next, run the Setup.EXE file in the XENA.Zip file. In the XENA.Zip file, there is also a Readme.Txt file with additional information.
Does XENA run under Microsoft Vista? Yes. But you may need to turn off User Account Control.
What is the default user name and password to run the demo? The default user name is "admin" and the default password is "admin".
During installation, I encountered an error – “Value does not fall within the expected range”. What do I do? Click the “Details” button on the error message and review the destination folders. If the path contains an ampersand (“&”), this will cause the error. You will need to rename this folder name and remove the ampersand. If you have questions, call Mustang Technologies at (920) 227-8662.
During installation, I encountered an error – Unable to read Configuration File. What do I do? XENA uses a SQL database. With the installation package, a XENA database was provided. Before running the setup.EXE file, attach the XENA database within SQL Server. Instructions are in the XENA User Manual which is available on the XENA webpage (and also included in the installation package).
Refer to the user manual for the proper format for the Connection String. If you have any questions, call Mustang Technologies at (920) 227-8662.
The installation process is a little tricky due to the SQL Server database but once the connection is made, XENA runs very well.
How do I order a product from Mustang? To order a product from Mustang, go to the Order web page. Use the online ordering form and enter your contact information and your credit card information.
Other payment options are available such as wire transfer or by check. Call or email for details.
Once the order is received (either electronically or through the mail) and processed, Mustang will email a "Registration Key" to you (usually within 24 hours).
Once I get my "Registration Key", what do I do? After you receive the "Registration Key", start the software product as you normally do. On the Logon screen, there is a "Register" button. Select the "Register" button and you will be prompted for the "Registration Key". After entering your registration key, exit your software product and then re-start it. The title should indicate the company the software is licensed to. On the “About” screen, the the type of license and the number of licenses are listed.
Explain XENA’s pricing structure. XENA is tiered pricing. First, determine the total number of licenses needed by your company. Next, go to the “Place Order” webpage and click the “Buy Now” button under XENA. Next, ALWAYS add a line item with a quantity of “1” for the First License. Next, determine the number of licenses at Tier 2 (“Licenses 2 – 10”) – then add a line item with the correct quantity for Tier 2. Below are a few examples.
Example 1: For 1 license, add a line item with a quantity of 1 for the First License – total order amount is $1,199.00.
Example 2: For 4 licenses, add a line item with a quantity of 1 for the First License. Then add another line item with a quantity of 3 at $799.00 each – total order amount is $3,596.00.
Example 3: For 10 licenses, add a line item with a quantity of 1 for the First License. Then add another line item with a quantity of 9 at $799.00 each – total order amount is $8,390.00.
Example 4: For 11 licenses, add a line item with a quantity of 1 for the First License. Then add another line item with a quantity of 9 at $799.00 each. Then add another line items with a quantity of 1 at $599 each – total order amount is $8,989.00.
Example 5: For 20 licenses, add a line item with a quantity of 1 for the First License. Then add another line item with a quantity of 9 at $799.00 each. Then add another line item with a quantity of 10 at $599 each – total order amount is $14,380.00.
This pricing includes the first year's maintenance fee of $100 per license for a maintenance agreement. With a maintenance agreement, the user will receive free updates and support. After the first year, the user can continue receiving free updates and support by buying a maintenance agreement for $100 per license. If the user discontinues the maintenance agreement, the user can continue to use XENA but will not receive updates or support. To restore a discontinued maintenance agreement, the user would need to re-purchase the software at the current list price.
If you have questions or need assistance, please email us at Paul@MustangTechnologies.com with the number of license you wish to order and we will provide an example.
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