TracReturns is a powerful RMA software product designed to track customer returns, RGA's, and repairs.  TracReturns is a standalone RMA software product that does not require additional software products except Microsoft's .NET 1.1 Framework (which is free).  If you need .NET 1.1, see below. Our RMA software product is a great replacement for a paper-based or Excel-based product return system - our RMA software product is easy to install and easy to use. Click here to read comments from our customers about our RMA software product. Features include:       - Multi-user at 1 low price of $279.00 - no "per user" fees       - Track and manage returns through every step of process       - Automatically email customer when return status changes       - Generate repair estimates       - Track failures/reason for return by model/product       - User-defined input fields and status       - VERY easy to use and learn       - and much more To download TracReturns for a 30-day evaluation, click here.  When the download dialog box appears, click "Save" to save the download file to your computer.  The downloaded file is a compressed/zipped file.  After downloading TracReturns.Zip, open up the TracReturns.Zip file and execute the "Setup.exe" file to install TracReturns onto your computer system.  (If you are using Vista, please refer to the FAQ webpage).  After installation, a TracReturns ICON should appear on your desktop. To log onto TracReturns, use the default user name and password of "admin".  The password can be changed and additional users can be added. To download the user manual for TracReturns, click here. TracReturns features include:          - Multi-user - at one low price.  $279USD.              No per-user license fees.          - Track returns and repairs          - Generate estimate for repair          - Send customized emails to the customer when status changes          - 2 custom templates          - 12 user defined fields          - Track serial numbers          - Track failure codes for each return          - Track all phases of a return          - Track 3rd Party Repairs          - Inventory on Repair Parts          - Very user-friendly All Mustang products require Microsoft's .NET 1.1 framework.  If TracReturns will not install because you do not have .NET 1.1 on your computer, download .NET 1 1 from Microsoft's website by clicking here.  If your operating system on your computer is Vista, you will also need .NET 1.1 Service Pack 1 which can be downloaded by clicking here.  Microsoft's .NET Frame is also available from this website by clicking the links below:                             Microsoft's .NET 1.1 Framework                            .NET 1.1 Service Pack 1 (needed for Vista)